Terms and Conditions

Terms and Conditions

Terms and Conditions for Online Ordering, Returns, and Refunds

1. Introduction

Welcome to Alchemy Coffee Cork. By accessing our website and placing an order, you agree to these terms and conditions. Please read them carefully before making any purchase.

2. Online Ordering

  • Eligibility: You must be at least 18 years old to make a purchase on our website.
  • Product Availability: All products are subject to availability. We will notify you of any stock issues and offer alternatives or refunds.
  • Pricing: All prices are listed in Euros (€) and include VAT. We reserve the right to change prices without prior notice.
  • Order Confirmation: Upon placing an order, you will receive a confirmation email. Please review your order details carefully.
  • Payment Terms: Payment is on credit with a 30-day payment period from the date of invoice. We accept payments via [list payment methods].

3. Shipping and Delivery

  • Shipping Costs: Shipping fees are calculated based on the destination and weight of your order and will be displayed at checkout.
  • Delivery Time: Estimated delivery times will be provided at the time of order. We are not responsible for delays caused by external factors.
  • Delivery Address: Ensure that the delivery address is correct. We are not liable for orders delivered to incorrect addresses.

4. Returns and Refunds

  • Return Policy: You may return any non-perishable item within 30 days of receipt for a full refund or exchange, provided the item is unused, in its original packaging, and in resalable condition.
  • Perishable Goods: Due to the nature of our products, perishable goods such as baked items and coffee cannot be returned or refunded unless they are faulty or damaged upon arrival.
  • Return Process: To initiate a return, contact our customer service at [email] within 30 days. We will provide instructions on how to return the item.
  • Refunds: Refunds will be processed within 14 days of receiving the returned item. The refund will be issued to the original payment method.
  • Exchanges: If you wish to exchange an item, please follow the return process and place a new order for the desired product.

5. Cancellation Policy

  • Order Cancellation: Orders can be canceled within 24 hours of placement by contacting us at [email]. After this time, we may have already processed your order, and it cannot be canceled.
  • Refunds for Canceled Orders: If your order is canceled within the allowable time frame, we will issue a full refund.

6. Customer Service

For any questions or concerns regarding your order, please contact our customer service team at [email] or [phone number]. We strive to respond to all inquiries within 2 business days.

7. Changes to Terms and Conditions

We reserve the right to update or modify these terms and conditions at any time without prior notice. The latest version will always be available on our website.

8. Governing Law

These terms and conditions are governed by the laws of Ireland.